How can you create a professional telephone greeting using AI?

To create a telephone greeting with AI, simply write the text you want, choose a synthetic voice from the available options, then generate the audio file. Voconix offers settings to adjust the quality of the mix, to achieve a professional result. No technical skills are required, and the process is fully guided.

What are the advantages of an AI voice message generator for SMEs?

An IA voice message generator enables SMEs to create professional announcements without the need for a recording studio. It offers a fast, cost-effective and flexible solution for updating messages as required (timetables, promotions, etc.). Modern synthetic voices guarantee a clear, natural sound, while reducing production costs and times.

Can multilingual voice messages be generated (French, English, German, Spanish, Italian)?

Yes, Voconix can generate voice messages in several languages, including French, English, German, Spanish and Italian. Simply enter the text in the desired language and select a suitable voice to obtain a clear, natural message, whatever the idiom.

How can I correct the pronunciation of names or technical terms in a voice message?

Voconix offers tools for adjusting the pronunciation of specific words, such as proper nouns or technical terms. The user can indicate the desired pronunciation via simplified phonetics or by recording an audio example. This ensures that complex or unusual terms are correctly rendered in the final message.

How quickly can you generate a professional voice message?

A professional voice message can be generated in just a few minutes. After entering the text and selecting the parameters (voice, tone, music), the audio file is produced almost instantaneously. The total duration depends mainly on the length of the text and the customisations applied.

What is a pre-hook message and how do I create one?

A pre-hook message is an announcement played before a call is answered by an operator or service. It is used to inform the caller (e.g. "Your call is important to us") and to manage waiting times. With Voconix, all you have to do is write the text, choose a voice and music if required, then generate the file for integration into the telephone system.

Is Voconix suitable for call centres and switchboards?

Yes, Voconix is designed to adapt to the needs of call centres and switchboards. The audio files generated (MP3 or WAV) are compatible with most infrastructures, including IPBXs and cloud solutions. The tool can also be used to create dynamic messages adapted to variable call flows.

What are the strengths of Voconix compared with other voice message generators?

Voconix stands out for the quality of its synthetic voices, its ease of use and its seamless integration with existing telephone systems. It also offers a large library of royalty-free music generated via AI, memory for difficult pronunciations, a message history for updates, and a free trial period to test its features.

Can Voconix be easily integrated with existing telephone systems?

Yes, Voconix generates audio files in MP3 or WAV format, compatible with most telephone systems (IPBX, PABX, cloud standards). The files can be imported directly into existing infrastructures or sent to a third-party installer for fast, uncomplicated integration.

How can I personalise a telephone on-hold message with music?

With Voconix, it is possible to add royalty-free or commercial music-on-hold to a voice message by selecting background music from the integrated library. The user can adjust the volume of the music in relation to the voice, as well as its duration, for a balanced result. The music offered can be used at no extra cost and is suitable for professional use (excluding Sacem and SCPA fees for commercial music).

How do I deliver voice messages to a third-party installer?

Once the voice message has been generated, it can be downloaded from the Voconix platform in MP3 or WAV format. You can also enter your telephone installer's contact details so that they can be notified when your new message is available. These standardised formats make it easy to integrate directly into telephone systems, without the need for additional conversion.

Can I test the generation of voice messages for free before buying?

Yes, Voconix offers a free trial version that lets you create, listen to and download a complete voice message. This option allows you to evaluate the quality and ease of use of the tool before subscribing to a paying package, with no commitment and no credit card required.

Does Voconix offer a message history for easy updating?

Voconix keeps a history of all voice messages created in your user space. This allows you to consult, modify or reuse your old messages in just a few clicks, simplifying updates without having to recreate everything. The length of time your messages are kept depends on the subscription package you have chosen.

What file formats are available for voice messages?

Voice messages generated by Voconix are available in MP3 and WAV. The wav format is already compressed in quality to adapt to all telephony systems, PABX, IPBX and Centrex.

How do I add royalty-free music-on-hold to a voicemail message?

Voconix includes a library of high-quality, royalty-free on-hold music that we have specially generated using the latest AI technology. You can select music, associate it with your voice message, and adjust its volume or duration according to your needs. This music can be used at no extra cost and with no legal constraints.

How much does an IA Voconix professional voice message cost?

The price of a professional voice message with Voconix depends on the package chosen. Prices vary according to the volume of messages generated, personalisation options and features included (such as access to premium voices or on-hold music). A free trial version is available to evaluate the service before taking out a subscription or package tailored to your needs.

Are there any hidden charges for commercial or royalty-free music?

No, Voconix does not charge any hidden fees. Royalty-free music offered in the library is included in the subscription at no extra cost. For commercial music, you will need to declare use to SACEM and/or SCPA and fees may apply.

Does Voconix offer royalty-free music without SACEM/SCPA fees?

Yes, Voconix provides a selection of royalty-free on-hold music that can be used without SACEM or SCPA fees. This music is included in the offer and can be legally integrated into your voice messages, without additional royalties.

Does Voconix offer dedicated technical support for SMEs?

Voconix offers technical support for SMEs, available by email, chat or telephone. The team responds to requests during the week and helps users to create, integrate and personalise their voice messages.

Can I try Voconix with no commitment?

Yes, Voconix allows you to test its service free of charge with no obligation. The trial version gives access to all the basic functions, including the generation of voice messages, in order to evaluate the solution before subscribing to a paying package.

Does Voconix offer assistance for creating voice messages?

Yes, Voconix offers support to help users create their voice messages. This includes step-by-step guides, advice on writing texts, and technical support available to answer specific questions related to personalising or integrating messages.

How do I contact Voconix support if I need help?

Voconix support can be contacted by email at support@voconix.com, via the platform's integrated chat facility, or by telephone during working hours. Requests are dealt with within 24 hours on weekdays, and priority assistance may be offered depending on the packages subscribed to.

Does Voconix offer advice on optimising voice messages?

Voconix provides resources and best practices for optimising your voice messages, such as sample scripts, recommendations on the tone to adopt, and tips for improving the listening experience. Personalised support can also be provided to suit your needs.

Voconix: Optimise your customer teams' telephone communications

A controlled customer communication for your teams

For teams in contact with customers (customer service, sales, technical support), the clarity and consistency of telephone messages are essential. Voconix enables you to create, update and deploy voice announcements uniforms across all your lines, guaranteeing professional, consistent image.

Why is this crucial?

Strengthen your identity Messages in line with your sound charter (tone, music, key information).
Avoid mistakes No more variations between different departments or sites.
Improve your responsiveness Update your adverts in real time (timetables, promotions, alerts).

1 click to invite a colleague to enter their text

Your employees are in the best position to write the text for their answering machine.

Thanks to Voconix, it's very easy to provide them with a tool for entering their message.

You are kept informed of the progress of the work and can pass on communication instructions.